Privacy Policy

At annelaurecastets.com, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, book a session, or communicate with us.

1. Who are we

This website is operated by Anne-Laure CASTETS, a Sophrologist & Health Coach based in Stroud, UK.

If you have any questions about this policy, you can contact us at:
📧 castetsannelaure@gmail.com
📍 5 Mill Farm Drive, GL5 4 JZ

2. What information do we collect

We may collect the following personal information when you:

  • Visit our website
  • Fill out a contact form
  • Subscribe to a newsletter
  • Book a session
  • Participate in a workshop or program

This may include:

  • Full name
  • Email address
  • Phone number
  • Health-related information (only with your consent)
  • IP address and browsing data (via cookies)

3. How we use your information

We use your data for the following purposes:

  • To respond to your inquiries
  • To provide you with sophrology or coaching services
  • To send appointment confirmations and follow-ups
  • To share newsletters or wellness updates (only if you opt in)
  • To improve our website and services

We will never sell or rent your data to third parties.

4. Legal basis for processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

  • Your consent (e.g., newsletter subscriptions)
  • Contractual necessity (e.g., booking a session)
  • Legal obligations (e.g., accounting, health records)
  • Our legitimate interest (e.g., improving services)

5. How we store and protect your data

We store your data securely using encrypted systems and take appropriate measures to prevent unauthorized access, loss, or misuse.

Your personal data is kept only for as long as necessary — usually for up to 3 years after your last session, unless a longer period is required by law.

6. Your rights

You have the right to:

  • Access your personal data
  • Correct or update inaccurate data
  • Request deletion of your data (“right to be forgotten”)
  • Withdraw your consent at any time
  • File a complaint with your data protection authority

To exercise your rights, contact us at castetsannelaure@gmail.com

7. Cookies

We use cookies to enhance your browsing experience and understand how visitors use our site. You can accept or decline cookies through your browser settings.

8. Third-party services

We may use third-party tools such as Google Analytics, Calendly, Mailchimp, or Stripe for analytics, scheduling, marketing, or payments. These services comply with data protection regulations.

9. Changes to this Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with a new effective date.

Thank you for trusting us with your information.
Your privacy and well-being are at the heart of our work.